What is your refund policy?
I unfortunately do not take refunds if the project is funded. You can back out at anytime, but if you do not before the time is up, I cannot refund you.
Last updated: April 08, 2024 03:12
How big is Stolas ?
Stolas is 9 in x 9 in interior, and 12 x 9 inch exterior !
Last updated: April 08, 2024 03:12
How big is the Grimoire Bag ?
The Grimoire bag is 15 x 12 x 3 inches !
Last updated: April 08, 2024 03:12
Bag Size Information
Mini Ita Bags are 9 in x 9 in Interior, and Exterior can range based on character. Each come with two straps, Stolas has a removable tail, and Vassago has a removable tail.
Large Ita bags are 12 in x 20 in Interior, and exterior can range based on character. Each comes with two straps,
Grimoire Laptop Bags are 18 in x 15 in, and can hold up to 17in Laptops Each comes with a single strap
Last updated: June 01, 2024 21:27
Refund Information
Every order is non-refundable. The money goes directly to the manufacturer, so I cannot refund you. I will help you with any issue needed, but refunds and cancellations are not possible.
Last updated: June 01, 2024 21:28
Shipping Timeline
Bags will not be able to start being created until July 1st, 2024. So Bags will not be able to ship until Early 2025. There is over 500+ bags being made, please be patient. Thank you
Last updated: June 01, 2024 21:29
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.